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Stryker CMF Customer Service

Customer service

Placing orders

Orders may be placed by phone, by FAX, or by Email.  Our Customer Service Department is available to take your phone and FAX orders from 8:00 a.m. through 7:00 p.m. Eastern Time, Monday through Friday.

Division addresses and product references

This price list contains products currently available for sale through the Craniomaxillofacial Division of Stryker.  For quick reference, the following divisions of Stryker are also available to serve your needs:

Stryker Craniomaxillofacial

Portage, MI  49002
800 962 6558 Customer Service
877 648 7114 FAX
269 389 5346 Main Switchboard

Shipping information

Shipments are F.O.B. origin.  All freight and handling charges are pre-paid and added to the invoice as a separate item.  Unless otherwise requested, orders will be shipped via the most economical method.

Claims for short shipment must be made within 30 days of receipt.  Interstate Commerce Commission regulations require that claims for damaged merchandise must be made with the carrier within 10 days of receipt.  Do not accept damaged shipments unless such damage is noted on the Bill of Lading at the time of receipt.  Stryker Craniomaxillofacial will not issue credit for shipping damages unless this procedure is followed.

Payment terms & billing 

Stryker Craniomaxillofacial’s payment terms are net 30 days.

Remit to Address:
Stryker Craniomaxillofacial
21343 Network Place
Chicago, IL 60673

Credit return authorization

Please obtain authorization before returning merchandise for credit.  Your local Stryker Craniomaxillofacial Sales Representative or Customer Service Department can provide you with a Return Merchandise Authorization (RMA) number.  Use of this RMA number will expedite your credit.  Return pre-paid to the attention of the Credit Return Department, and please include the following:

  1. Return Merchandise Authorization number valid for 30 days only
  2. Original invoice number
  3. Customer name, address, and account number
  4. A packing list itemizing each item being returned
  5. Reason for product return

Credit cannot be issued for returns of discontinued, special, or modified items.  A 20% restocking fee will be assessed on items returned beyond 30 days after original invoice date.  No credit will be issued for products being returned beyond 90 days after the original invoice date.  Sterile packaged items cannot be returned for credit.